textFAQ

Frequently Asked Questions Here you will find explanations, and suggestions concerned with textbooks and Kennedy Book Store policies regarding textbooks. (If your specific question is not answered, you may e-mail us at textbooks@kennedys.com top Textbook Refund Policy Protect Your Textbooks Stolen Textbooks Textbook Buyback Kennedy Book Store purchases current college textbooks every business day. Kennedy has experienced book buyers that will make 'top cash' offers on your books. Textbook Buyback Protect Your Textbooks Stolen Textbooks If your books are misplaced or stolen notify us immediately by calling 252-0331. We will create a record of your loss and if a thief tries to sell back your textbook we have a better chance of identifying them and retrieving your property. Kennedy Book Store will return your textbook to you at no cost and notify university and civil authorities of the thief's identity.

Textbooks are an easy source of quick cash for thieves. Once you are sure you are keeping your books, mark them in a manner you can identify them if they are lost or stolen. For example, put your name in the margin of a particular page in each textbook.

DO NOT leave your backpack unattended. Backpacks full of textbooks are frequently stolen from library tables while their owners are searching the shelves for library books.

DO NOT keep you receipt in your textbook!!! If a thief steals your books during the full return period, they can return your books for a full refund. If you paid for your books with a credit card, Kennedy Book Store will refund the purchase to the credit card number listed on the receipt. This is one way we try to protect our customers and their investment.

With a valid sales receipt, textbooks may be returned for their full purchase price up to the date posted by KBS management. Refunds will be made in the same payment method used to purchase the books originally (cash or credit).

Textbooks must be returned in the exact same condition as purchased, with NEW textbooks free of marking or damage to the covers and pages. Diskette and CD-ROM packs must be unopened. Damaged NEW textbooks will be refunded at the used price of the textbook if Kennedy Book Store still has a need for the title; if not, the book will be purchased back at its current "wholesale value" (see textbook buyback).

We are UNABLE to accept returns on the following items:

*Cliff Notes, Study Aids, or Test Preps

*Computer Software that has been opened

*Special Orders of textbooks or general merchandise

ALL RETURNS SUBJECT TO MANAGEMENT APPROVAL

Textbook Refund Policy

top top top Current Textbook Return Policy

(Must have Microsof Word to view)